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Privacy Policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by The Donkey Sanctuary. If you have any requests concerning your personal information or any queries with regard to these practices please contact The Data Compliance Officer, The Donkey Sanctuary, Sidmouth, EX10 0NU.

Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information collected

We collect information from visitors to this website by various methods such as online forms, email hyperlinks and 'contact us' webpages. This enables us to respond, according to the preferences you submitted, to provide you with information, acknowledge your donations, or add you to our newsletter mailing list.

In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.

Use of personal information

We process personal information collected via this website for the purposes of:

Providing and personalising our communications with you
Dealing with your enquiries and requests

Data Capture Information

We will send you information according to the preferences you submitted via the various methods on our website. If you would like to change these preferences at any point, please call 01395 578222 or write to The Data Compliance Officer, The Donkey Sanctuary, Sidmouth, EX10 0NU.

Marketing - managing how we communicate with you

Personal information submitted by you in connection with a specific issue, service or product will only be used by us to address the issue or provide you with the service or product you have requested.

The Donkey Sanctuary and Donkey World Limited will process your personal data for the purposes of achieving their charitable objectives and conducting fundraising activities. It is our policy not to transfer data to any other organisation, other than third parties who are acting on our behalf who have undertaken not to disclose it.

Your information may be used

to send you details of products or services that we offer that we have identified as likely to be of interest to you;
for fundraising activities;
to provide and personalise our services;
to dealing with your enquiries and requests, and/or
to administer orders for our shop and adoption sites.

This will only be in accordance with the preferences that you indicated when you completed your order, or made your donation, or requested information.

If at any point you would like to change how we communicate with you, or whether we send you fundraising or marketing material, please contact The Head of Fundraising at The Donkey Sanctuary, Sidmouth, EX10 0NU.

Disclosure

The Donkey Sanctuary will only disclose data when obliged to disclose personal data by law, or the disclosure is 'necessary' for the purposes of national security, taxation and criminal investigation, or where we have your consent.

Accessing your personal information - Subject Access Requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to The Data Compliance Officer, The Donkey Sanctuary, Sidmouth, EX10 0NU. Please note that we reserve the right to charge a fee of up to £10 for any such request.

Information Security

Links to third party websites

Our website may contain links to other websites that are outside our control and are not covered by our Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Access to any other website linked to this website is at your own risk and The Donkey Sanctuary is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these websites. As such, The Donkey Sanctuary is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party website. The Donkey Sanctuary provides these links merely as a convenience and the inclusion of such links does not imply an endorsement or recommendation.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Acknowledgement

By using this website you acknowledge that you have read the terms of this Privacy Policy and that you consent to the collection of information from you and use of such information as described in this policy.

Whilst we try to ensure that the information on the website is accurate, we can accept no responsibility for the accuracy of the website content. Users who rely on the information on the website do so at their own risk.

This website is made available for public viewing solely on the basis that The Donkey Sanctuary excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of this website, or reliance upon its contents.

Amendments

Please note that this privacy policy is subject to change from time to time. It was last reviewed 6 June 2016.

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