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About Us
This web site is owned and operated by Donkey World Ltd. If you have any suggestions or comments please email using the 'Contact us' button on the menu.
Net profits of all gifts sold are shared 2/3rd The Donkey Sanctuary and 1/3rd The Elisabeth Svendsen Trust for Children and Donkeys.
Our Contact details:
Donkey World Ltd,
Sidmouth,
Devon. EX10 0NU
United Kingdom
Phone: 01395 573002 Fax: 01395 579266
Registered Company Number: 4452098 (England) |
Making A Purchase
Browse our site and click on the product that you wish to buy and put it into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We only accept credit/debit card payment. If you are purchasing from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept MasterCard, Visa, and their derivatives as well as Maestro, Delta, Solo, and JCB.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Postage & Packing charges are included in the price if you live in the UK.
For overseas orders the following will be added to cover the higher cost of postage:
Europe - £5 Rest of the world - £10 |
Delivery Schedule
We aim to deliver within 7 days from receipt of your order but please allow a further 7 days before querying non-delivery. Overseas orders may take longer to be delivered. We regret it is not possible to accept orders where delivery is to be made to a Post Office Box number. |
Tax Charges
VAT, where applicable, is included in the price of all products. |
Credit Card Security
All credit/debit card transactions and details are handled by a secure payment service (PayPoint.net). Card details are only taken once you have been transfered to their secure site. Card numbers are not held in clear text on any web site. |
Guarantee
Your satisfaction is important to us. We aim to ensure that goods are accurately described. Should your purchase fail to meet your expectations, simply return it to us within 14 days. We guarantee to replace it or refund the purchase price. You also have a statutory right to cancel your order and receive a full refund for any goods within 7 working days after receipt of goods. |
Reaching Us
If you need to reach us, please email us using the 'Contact us' button on the menu, alternatively, you can call on 01395 573002 (International +44 1392 573002) or fax us on 01395 579266 or write to us at Donkey World Ltd, Sidmouth, Devon. EX10 0NU United Kingdom |
Privacy Policy
Donkey World Ltd do not disclose buyers' information to third parties.
Donkey World Ltd, The Donkey Sanctuary and The Elisabeth Svendsen Trust for Children and Donkeys will process your personal data for the purposes of achieving their charitable objectives and conducting fundraising activities. It is our policy not to transfer data to any other organisation. If you would prefer that we cease to send you further information about EST, The Donkey Sanctuary or Donkey World Ltd., please write to: The Database Controller, The Donkey Sanctuary, Sidmouth, Devon EX10 0NU.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service. |
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
All returns must be sent to Donkey World Ltd, Sidmouth, Devon. EX10 0NU United Kingdom.
Full instructions for this are included on the despatch note which accompanies your order. This will ensure that we can action your request as quickly as possible.
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