About UsThis web site is owned and operated by Donkey World Ltd which is the trading name of The Donkey Sanctuary. If you have any suggestions or comments please email using the 'Contact us' link.
Net profits of all gifts sold are donated to our parent charity The Donkey Sanctuary (Registered Charity no 264818).
Our Contact details:
Donkey World Ltd
The Donkey Sanctuary
Phone: 01395 573002
Email: donkey [dot] world [at] thedonkeysanctuary [dot] org [dot] uk
Donkey World Ltd is a registered company registered in England No. 4452098 whose Registered Office is at 50 Broadway, Westminster, London, SW1H 0BL
Making A PurchaseBrowse our site and click on the product that you wish to buy and put it into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We only accept credit/debit card payment. If you are purchasing from outside the UK, place your order and your credit card company will convert the transaction to your own currency. A currency converter tool is available during the checkout process to give you an indication of the value of your order in your local currency.
We accept MasterCard, Visa, and their derivatives.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Tax ChargesVAT, where applicable, is included in the price of all products.
Credit Card SecurityAll credit/debit card transactions and details are handled by secure payment services (PayPoint.net & PayPal). Card details are only taken once you have been transfered to their secure site. Card numbers are not held in clear text on any web site.
GuaranteeYour satisfaction is important to us. We aim to ensure that goods are accurately described. Should your purchase fail to meet your expectations, simply return it to us within 14 days. We guarantee to replace it or refund the purchase price.
You also have a statutory right to cancel your order and receive a full refund for any goods within 7 working days after receipt of goods.
Please note that all products sold by Donkey World Ltd conform to the appropriate British and European standards and they are offered subject to availability at the time you place an order.
Reaching UsIf you need to reach us, please email us using the 'Contact us' link. Alternatively, you can call on 01395 573002 (International +44 1395 573002) or write to us at Donkey World Ltd, The Donkey Sanctuary Sidmouth Devon EX10 0NU United Kingdom